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Support

It's important to NW RepRap that high quality parts are provided for your RepRap project. If for any reason one of your parts break, let us know and it will be replaced for free for 90 days from purchase. We are here to help. If you have any questions at all, please contact us. If you need to cancel your order or terminate your account please contact us via our contact form and we will process your request within 48 hours.

We aim to have the best warranty and support. There are some circumstances which we can't help with. If you accidentally damage an aluminum plate, we can replace it at cost or offer alternative solutions. We won't be able to replace aluminum plates under warranty. If you accidentally damage electronics, you can send it to us for repair but we won't be able to replace them under warranty. If you accidentally damage a printed plastic part, let us know and we'll ship a replacement at no cost during your warranty period. In any case, contact us, we may be able to work something out. :) Also note that our warranty only covers the use of PLA and ABS. Other materials are considered experimental, however, the equipment we sell is capable of printing other materials such as NinjaFlex and Soft PLA (flexible PLA). One of our customers reported successful attempts at printing with Nylon, however, it did eventually clog his hotend and he was unable to repair it.

We don't ship our products outside the United States directly however it is possible to have our products shipped overseas by using a forwarder or redirect. If you reside outside the United States and you need support, support will be limited. It will be more costly to ship replacement parts and other factors may limit the support we can provide. We'll still do what we can though. :)

We don't typically accept returns. Contact us regarding returns.

Assembly Videos
For a complete series of videos created by engineglue, follow this url:

How to build the RepRap Prusa Mendel Iteration 2
For the reprap.org building instructions page, follow this url:

For the visual instructions document, follow this url:

You may find that the visual guide and information at reprap.org is specific to the RepRap Prusa Mendel and not the Iteration 2 variant. If you choose to follow this guide, you will need to suppliment a few steps with the information from the iteration 2 announcement (Iteration 2 Announcement) to make an iteration 2 prusa. For complete instructions on the assembly of an iteration 2 reprap, watch the complete series of videos on Youtube provided by engineglue. Full HD Assembly Videos

How to wire the Ramps 1.4 electronics

Software
Download all the software you need for your RepRap for free on our software page.

Common Questions
You may choose to read answers to questions from other new RepRapper's on our common questions page.

Common Problems
This is a new page which shows photos of faulty parts and what may have caused the malfunction.

Component List
Visit our Components page for more information regarding the parts used to build your Prusa.

Chat
The #reprap chatroom on the freenode IRC is awesome! Check it out!

If you don't have an IRC client, you can attempt to use the webchat at:


Type a Nickname, then type #reprap for the Channels field, enter the CAPTCHA text and click connect.